Established in 1981, the Institute of Systems Science (lSS) at National University of Singapore provides graduate education, professional development courses, consultancy and research services. Our objectives are to develop infocomm leaders, and drive business and organisation innovation. ISS is appointed the National Continuing Education & Training (CET) Institute (NCI) for the National Infocomm Competency Framework (NICF) by Singapore Workforce Development Agency. It is also a Programme Partner for WDA’s Service Excellence Competency & Creative Industries Frameworks. The institute is accredited by leading international and local accreditation, and certification bodies to deliver programmes that lead to recognised certifications and qualifications. It also conducts research, organises management, technology and innovation update seminars, and provides consulting services to the industry. The Singapore e-Government Leadership Centre (eGL) in ISS helps leaders of government innovate and transform through e-Government education, and consulting and research. To date, over 84,000 infocomm professionals, 5,100 corporate customers and 4,100 post-graduate alumni members have benefitted from ISS’s suite of services. Its programmes are delivered by ISS staff with an average of more than 10 years of industry experience.